Ethics

Emotional Intelligence in Administration

The Question

Define Emotional Intelligence (EI). How can EI help a civil servant handle high-pressure community conflicts?

EI involves self-awareness, self-regulation, motivation, empathy, and social skills... In conflicts, it helps in de-escalation and unbiased decision making.

Practice Tips
  • Read the question carefully and identify keywords.
  • Stick to the word limit (150/250 words).
  • Follow Intro-Body-Conclusion structure.
  • Include relevant data, diagrams, and examples.